Admins now able to decline Facebook group member requests – with feedback!
Wouldn’t it be great, when you declined a potential person membership into your Facebook group, if you could let that person know the reason?
Guess what? You can now decline a membership request and add your feedback!
Similar to the “decline with feedback” option in pending group posts, you will be able to select this new option by clicking on the three dot menu to the right of the approve and decline buttons:
Once you select the dots, scroll down to Decline with feedback:
You can then select a reason for declining the request and include an optional personal message to include with the feedback the member receives.
People who get this feedback will see it came from “an admin” and will not show the name of the admin or moderator declining the request.
You can use “Decline with feedback” for:
- Letting prospective members know they were declined simply because they did not answer any of your questions. This will help to remind them to respond to the questions when they try to rejoin a second time.
- Asking prospective members to request to join again with additional information in their answers to the group membership questions.
- Sharing the specific requirement they don’t appear to meet (like belonging to a certain neighborhood or town) and inviting them in the comments to let you know if there’s a good reason they should still be allowed into the group.
- Recommend similar or alternative groups that might be a better fit for them.
This feature is coming soon to all groups on all devices.
How will you be using the “decline with feedback” option in your group?
Drop it in the comments!
This is awesome. However in my group I don’t have this option. When I click the three dots I see suspend or block. I don’t get the option to tell them why I’m declining.
It is going to be rolled out. As with lots of Facebook features, it doesn’t appear to all users on all devices at once. I think they do this in case there are any issues to resolve before everybody has the opportunity to use new features.
I’ve been using it for a while in my group but as far as I can see it doesn’t work. I’m not sure that the feedback gets through.
I was declined joining a group and when I clicked on see feedback from admin nothing opened. How can I view feedback from admin? I’m using the mobile website as I don’t have the FB app.
The admin has the option of giving feedback. It’s not required by Facebook. So the admin may have simply declined your membership request without giving feedback.
Our activity log doesn’t show the details if we have declined a joining request, not the joining request or details of the decline with feedback that was given.
Is this normal. We can see details of feedback when declining posts still though.
Admin declined with feedback…but I can’t find the feedback. How do I get to it?
There should be a message with the feedback on the message. So, if you get a notification from Facebook, you should be able to tap or click on it and see the feedback.
I have a decline for questions not answered and they are asking me more questions I didn’t see. How do I respond to the person?
Hi Susan – can you private message the person? I think at this point this is the only way. I don’t think you can go back and forth with conversation right now.
Can you undo a decline? I want to let a member who was accidentally declined into my group. I’d like to “un-decline” him.
Yes, you can do this from the activity log. Just go to the activity log area, find the declined member, and click UNDO.
As a group admin/moderator the “decline with feedback” option helps, but I wish it would save my feedback to our activity log? Otherwise it just feels like I have to repeat my feedback 2x in order to track it later.